Frequently Asked Questions

Last updated: October 1, 2026

Ordering and Customization

How do I order a custom product?

Choose your product and an available weight or option, complete the customization details offered on that product page, review your design, and complete checkout. Keep your order number and any configuration reference. If the design is not linked correctly to your order, email us for help.

Does saving a configuration place an order?

No. Saving or sharing a design does not complete a purchase. Complete checkout to place an order.

Can I upload a logo, photograph, or other artwork?

Yes, where the product’s customization options support it. You must own the content or have the necessary permission to reproduce it. We may ask for clarification or evidence of authorization. Finding an image online does not give you permission to use it.

What image files should I use?

Use a sharp, high-resolution original image and follow the file formats and size limits shown in the upload tool. Pixel dimensions, sharpness, and the intended printed size matter; a DPI label alone does not establish image quality. Contact us if you need help assessing a file. If we identify a specific image-quality concern and you ask us to proceed after we explain it, the disclosed limitation alone is not grounds for a voluntary return or remake. This does not excuse a production error or a result outside the agreed specifications.

Will you review my design before production?

Yes. Every order receives an internal pre-production review. Production-ready orders generally proceed without additional customer confirmation. You are responsible for checking the text, images, weight, and layout you select. Our review does not replace that check or guarantee that every customer-submitted error will be detected. If we need essential clarification about artwork, layout, image quality, customization details, or intellectual-property permission, we will email you within 2 business days of order placement. Check your inbox and spam folder.

What if you need information from me?

Production will remain on hold until necessary information or confirmation is received. Your delivery estimate may be adjusted to reflect the actual delay. We will communicate a revised estimate when appropriate.

Can I change or cancel my order?

Contact us promptly with your order number. Personalized orders and premade or pre-designed bowling balls cannot be voluntarily canceled or changed for a change of mind once placed, even if physical manufacturing has not started. Scheduling and printing preparation begin after ordering, subject to internal review and any necessary clarification. See our Return & Exchange Policy for cancellation and return rules. Requests to correct our manufacturing error are assessed separately from changes in personal preference.

Products and Previews

Which weights and designs are available?

Available choices depend on the product. Check the options on its product page; do not assume every model has the same weight range or customization areas.

Are the bowling balls pre-drilled?

No. Our bowling balls are supplied undrilled, and we do not offer drilling services. A qualified local pro shop can help with fitting and drilling. Inspect your ball before having it drilled.

Are all products approved for competition?

Approval is specific to the model and relevant specifications. Check the exact product’s approval information and your league or tournament requirements. Mini bowling balls are not regulation-size competition balls.

Will the product look exactly like the preview?

Screen settings, lighting, curvature, materials, and the applicable printing process can cause reasonable minor differences. We remain responsible for manufacturing quality and materially matching the agreed design. Preview limitations do not excuse a wrong item or production error.

Do all products have the same printing effects or seams?

No. Construction, printing, transparency, seams, and markings vary by model. Rely on the specific product description rather than applying one manufacturing method to every product.

Production and Delivery

How long does delivery take?

Standard Delivery is estimated at 4–6 weeks from order placement to delivery and is free for all products shipped to eligible addresses within the 48 contiguous U.S. states. For international destinations supported at checkout, order directly using the shipping options and rates shown. If your country or address is unavailable, or no shipping option appears for your order, contact us before ordering for a shipping quote. For Alaska and Hawaii, please contact us for a quote before ordering. The estimate includes review, production, quality checks, handling, and transportation. It is not a guaranteed deadline.

Is faster delivery available?

Priority Delivery is available for all products shipped to eligible U.S. addresses, including standard-size bowling balls, mini bowling balls, and bowling pins. Estimated delivery is 3–4 weeks from order placement to delivery. The additional charge is USD $50 per bowling ball; contact us before ordering to confirm the Priority charge for bowling pins and other products. Address eligibility and any destination-specific shipping charge must be confirmed before payment. Priority Delivery is not available for international destinations. Priority timing is estimated, not guaranteed.

Do I add production time to the delivery estimate?

No. Both delivery estimates already include production and transportation. Weeks are calendar weeks.

Will I receive updates or photos?

Once production begins, we will provide approximately weekly email progress updates. We also aim to share photos or videos as suitable production content becomes available. There is no guaranteed photo or video delivery date.

Must I approve the finished product before it ships?

No routine photo or video approval is required. Once your product meets the confirmed design and passes quality checks, we arrange shipment. A known material discrepancy will be addressed before shipment; silence does not authorize an incorrect product.

Where do you ship, and when do I need a quote?

Free Standard Delivery applies to eligible addresses within the 48 contiguous U.S. states.

For international destinations supported at checkout, you can place your order directly using the available shipping options and rates. No separate shipping enquiry is required. If your country or address is unavailable, or no shipping option is shown for your order, please email support@uniquebowlingball.com before ordering to confirm delivery availability and request a shipping quote.

For Alaska and Hawaii, please email support@uniquebowlingball.com before ordering for a shipping quote. For other locations or special addresses not supported at checkout, contact us to confirm availability. A quote request does not guarantee delivery to every destination or address.

Are import duties and customs clearance fees included?

These fees are included for shipments to the United States, Canada, the United Kingdom, and Germany. They are not included for other supported countries. This statement concerns import duties and customs clearance fees, not a blanket promise that every tax is included. See our Shipping Policy.

How do I track my order?

We will email tracking information when available. Creating a label does not mean the carrier has collected the parcel; tracking can take time to update.

What if I need the order for a specific event?

Payments, Returns, and Support

Which payment methods and currencies are available?

Use the payment options available in checkout and review the displayed transaction currency and total before paying. Your bank or payment provider may charge its own conversion or cross-border fees. Do not send full card details by email.

Can I return a personalized product because I changed my mind?

Personalized products are generally not returnable or exchangeable merely for a change of mind, personal preference, or customer-submitted errors accurately reproduced by us. Defective, damaged, incorrect, or materially nonconforming products remain subject to appropriate remedies and mandatory legal rights. See our Return & Exchange Policy.

What should I do about a damaged, missing, or incorrect order?

Email us promptly with your order number, tracking details, and relevant photos. Keep the product and packaging. If tracking shows delivery but the parcel is missing, check the delivery location and carrier notice or photo, then contact us for assistance.

Will you refund or replace a package lost or stolen after delivery?

UBB does not provide voluntary refunds or replacements for loss or theft after verified delivery to the agreed shipping address. This does not cover misdelivery, our own error, or rights that cannot lawfully be excluded. See our Shipping Policy. If you believe the carrier delivered to the wrong address, contact us with the relevant details so the delivery evidence can be reviewed.

What warranty applies?

Regulation-size bowling balls in all weights offered from 6–16 lb and bowling pins are covered by a one-year voluntary manufacturing-defect warranty from purchase. Public-rental or house use is covered for 90 days from purchase. Mini balls, including DIY Clear Mini Hex Ball, are not covered by this voluntary warranty. Coverage is subject to the exclusions in our Limited Warranty, including the stated insert and under-10 lb adult-drilling restrictions to the extent lawful. A voluntary warranty does not replace consumer rights that apply by law.

Can I return a non-personalized item?

For eligible non-personalized goods, request a voluntary return within 30 calendar days of delivery and dispatch it within 14 calendar days after authorization. Items must meet the condition requirements in our Return & Exchange Policy. Approved voluntary returns carry a 20% restocking fee, including returns to buy another item. Premade and pre-designed bowling balls are final sale under our voluntary policy. Mandatory rights remain unaffected.

Should I return an item before contacting you?

No. Contact us first for authorization and the correct return destination. A return authorization allows assessment; it does not automatically approve a refund. See our Return & Exchange Policy for eligibility and costs.

Contact Us

Unique Bowling Ball
Email: support@uniquebowlingball.com
Website: uniquebowlingball.com