Return & Exchange Policy

Last updated: October 1, 2026

This policy explains returns, exchanges, cancellation requests, and assistance with damaged, defective, or incorrect products purchased from this website.

1. Personalized Products

Products made using your photographs, text, artwork, logos, or individual specifications are personalized products. These sales are final for change-of-mind purposes. We do not offer voluntary returns or exchanges for personal preference, an incorrectly selected weight, or customer-submitted text or artwork accurately reproduced by us.

Problems involving defects, damage, incorrect items, or material nonconformity are assessed under Section 4. Mandatory rights remain unaffected.

2. Cancellation and Design-Change Requests

Review your product, weight, spelling, artwork, layout, and delivery information before ordering. If you need to request a cancellation or correction, contact us promptly with your order number.

Personalized orders are final for change-of-mind purposes once placed. After ordering, the order enters scheduling and preparation for printing, subject to our internal review and receipt of any necessary information. The restriction applies even before physical manufacturing begins. Pre-designed or premade bowling balls are also treated as final sale under our voluntary policy.

If artwork, weight selection, authorization, or other necessary information is missing, production remains on hold until resolved. A hold does not create a voluntary cancellation or redesign right. We may exceptionally agree to a change where feasible; any additional charge or revised estimate must be communicated and agreed before proceeding. These restrictions do not override a mandatory cancellation right, a remedy for our error, or obligations where we cannot fulfill the order.

3. Non-Personalized and Pre-Designed Products

Eligible non-personalized goods may be returned voluntarily if you request authorization within 30 calendar days of delivery. After written authorization and return instructions are issued, dispatch the return within 14 calendar days. A response delay by us will not invalidate a request submitted on time.

The item must be new, unused, undrilled where applicable, unmodified, undamaged, in resalable condition, and complete with original packaging, accessories, and components.

A 20% restocking fee applies to approved voluntary returns of non-personalized goods, including returns made to purchase another item. Personalized goods and premade or pre-designed bowling balls do not qualify for these voluntary returns. These are voluntary-return terms; any applicable statutory withdrawal right takes priority.

4. Damaged, Defective, or Incorrect Products

Inspect your order after delivery and contact us promptly if there is a problem. Include your order number, a description of the issue, and clear photos or videos of the product. For shipping damage, include the shipping label, carton, internal packaging, and visible damage. Keep the item and packaging while we review the issue.

Where reasonably possible, report visible shipping damage within 7 days of delivery to help preserve evidence. This is a reporting request, not a deadline that removes statutory rights or coverage for a hidden defect. Please contact us before drilling, repairing, or modifying an item with a visible suspected defect. Stop using a ball that appears structurally damaged or unsafe. A defect discovered later remains subject to the applicable warranty and legal rights.

Claims are subject to review of purchase records, photographs, and, where reasonably necessary, inspection. We may request additional information needed to assess the cause and appropriate remedy. For a confirmed problem within our responsibility, we normally prioritize replacement or reproduction where lawful and reasonably practicable. We will not materially change the agreed weight or design without your agreement. A refund or other remedy will be provided where replacement is unavailable, cannot reasonably be completed, or applicable law requires it. Any statutory right to choose a remedy remains unaffected.

Loss or Theft After Delivery

UBB does not provide voluntary refunds or replacements for loss or theft after verified delivery to the agreed shipping address. This does not cover misdelivery, our own error, or rights that cannot lawfully be excluded. See our Shipping Policy.

5. Return Instructions and Costs

Obtain return authorization and instructions before sending an item. Unannounced returns may delay identification and assessment; sending an item back does not itself cancel an order or establish refund eligibility. Mandatory rights remain unaffected. Do not assume the parcel’s sender address or a company mailing address accepts returns. Package an authorized return securely and retain its tracking details.

Responsibility for return and replacement shipping depends on the reason for the return and applicable law. We will explain the proposed arrangement before you send the item. We will not apply a voluntary-return fee where doing so would restrict a legally required remedy for a defective, damaged, incorrect, or materially nonconforming product.

For voluntary returns, you pay return shipping and any shipping insurance. Original delivery charges are not refundable for a voluntary return. Free Standard Delivery has no separate cash refund value; we do not retroactively deduct an undisclosed outbound shipping charge.

For a confirmed problem attributable to us, such as a manufacturing defect, wrong item, or covered shipping damage, we will arrange a prepaid label, reimburse reasonable return costs approved in advance, arrange replacement delivery, or confirm that no return is needed. We do not apply restocking or payment-processing deductions to refunds required for these problems. Contact us before arranging return shipping or third-party work. Reimbursement under our voluntary policy is limited to reasonable costs agreed with us in advance and supported by receipts, except where applicable law requires otherwise.

6. Drilling and Third-Party Services

Drilled or modified products are not eligible for voluntary returns. Third-party drilling, fitting, insert, repair, or similar service costs are not reimbursed unless required by law or expressly agreed by us in writing.

Our bowling balls are supplied undrilled, and we do not offer drilling services. Have fitting and drilling performed by a qualified pro shop. Damage caused by improper third-party drilling, fitting, or modification is different from an unrelated original manufacturing defect.

Please inspect the ball before drilling. This section does not decide the separate voluntary warranty exclusions, which must be read with the Limited Warranty and applicable law.

7. Digital Previews and Product Appearance

A digital preview is not an exact physical color proof. Screen settings, lighting, curved surfaces, materials, and the applicable printing process may cause reasonable minor differences. Minor appearance differences alone are not grounds for a voluntary return or remake. Incorrect artwork, a wrong weight, defective workmanship, or a material departure from the agreed design will be assessed separately.

If we identify a specific image-quality concern and you ask us to proceed after we explain it, the disclosed limitation alone is not grounds for a voluntary return or remake. This does not excuse a production error or a result outside the agreed specifications.

8. Refund Processing

A return authorization permits assessment and does not itself approve a refund. Voluntary refunds remain subject to the stated eligibility and condition requirements. Any discretionary exception must be confirmed by us in writing and applies only to the specified order; it does not change the policy for other purchases.

We will notify you of the outcome after reviewing a refund request and any necessary return or inspection. Refunds required by law will be handled within the applicable legal timeframe.

Approved refunds are issued to the original payment method within 10 business days after refund approval, or sooner if required by law. Business days are Monday through Friday, excluding applicable public holidays. Payment providers may take additional time to post the funds.

If we exceptionally agree to a voluntary credit-card cancellation or a refund to correct a missed voucher or discount, we may deduct up to 3% for actual non-refundable payment-processing costs, where disclosed and legally permitted. This deduction does not apply when we cancel or cannot fulfill the order, the product is defective or materially nonconforming, we made a material error, or law prohibits it. The 3% deduction and 20% restocking fee will not both apply to the same voluntary transaction.

9. Delivery Delays, Warranty, and Legal Rights

Delivery estimates and production holds are explained in our Shipping Policy. Manufacturing-defect warranty claims are addressed in our Limited Warranty. A custom-product restriction does not eliminate a remedy required for our failure to fulfill an order or another legally protected issue.

Nothing in this policy excludes a right or remedy that cannot lawfully be excluded. Changes to this policy do not retroactively remove rights attached to an existing purchase.

Contact Us

Unique Bowling Ball
Email: support@uniquebowlingball.com
Website: uniquebowlingball.com