Shipping Policy

Last updated: October 1, 2026

Thank you for choosing Unique Bowling Ball. This Shipping Policy explains delivery options, estimated timeframes, production updates, customs charges, and shipping assistance for orders placed at uniquebowlingball.com.

1. Delivery Options and Estimated Timeframes

Our custom products are made to order. The estimates below cover the entire period from placing your order to receiving it, including design review, production, quality checks, handling, and transportation. Production time is not added on top of these estimates.

Delivery option	Estimated delivery	Delivery charge	Availability
Standard Delivery	4–6 weeks from order placement	FREE within the 48 contiguous U.S. states; International rates shown at checkout where available; contact us for Alaska, Hawaii, or international addresses without an available shipping option	All products, including standard-size bowling balls, mini bowling balls, and bowling pins, subject to destination availability
Priority Delivery	3–4 weeks from order placement	Additional USD $50 per bowling ball; contact us for the Priority charge for pins and other products	All products shipped to eligible U.S. addresses

These timeframes are estimates, not guaranteed arrival deadlines. Orders may arrive earlier or later depending on production and shipping conditions. Weeks refer to calendar weeks.

Priority Delivery is available for all products shipped to eligible U.S. addresses, including standard-size bowling balls, mini bowling balls, and bowling pins. Estimated delivery is 3–4 weeks from order placement to delivery. The additional charge is USD $50 per bowling ball; contact us before ordering to confirm the Priority charge for bowling pins and other products. Address eligibility and any destination-specific shipping charge must be confirmed before payment. Priority Delivery is not available for international destinations.

Bulk Orders: Delivery times may vary for orders of 50 or more bowling balls.

If you need an order for a birthday, tournament, wedding, or another fixed date, please contact us before ordering. Adding a requested delivery date to an order note does not create a delivery guarantee.

2. Shipping Destinations and Quotes

Free Standard Delivery applies to eligible addresses within the 48 contiguous U.S. states.

For international destinations supported at checkout, you can place your order directly using the available shipping options and rates. No separate shipping enquiry is required. If your country or address is unavailable, or no shipping option is shown for your order, please email support@uniquebowlingball.com before ordering to confirm delivery availability and request a shipping quote.

For Alaska and Hawaii, please email support@uniquebowlingball.com before ordering for a shipping quote. For other locations or special addresses not supported at checkout, contact us to confirm availability. A quote request does not guarantee delivery to every destination or address.

Please include your destination, postal code, products, and quantities when requesting a quote. We will confirm the available delivery option, applicable shipping charge, and estimated delivery window before you place the order. The estimates above remain estimates, including for quoted shipments; any destination-specific difference will be explained before ordering. Priority availability outside the contiguous 48 states must be confirmed as part of the quote.

3. Pre-Production Design Review

Every order undergoes an internal review before production. Orders with complete, production-ready designs generally proceed without additional customer confirmation. You are responsible for checking the text, images, weight, and layout you select. Our review does not replace that check or guarantee that every customer-submitted error will be detected.

If essential clarification is needed about artwork, layout, image quality, customization details, or permission to use an image, logo, or trademark, we will contact you by email within 2 business days of order placement. Please check your inbox and spam or junk folder during this time.

If necessary information or confirmation is missing, production will remain on hold until the issue is resolved. The estimated delivery window may be adjusted to reflect the actual delay, and we will communicate a revised estimate when appropriate.

For this review process, business days mean Monday through Friday, excluding applicable public holidays.

4. Production Updates and Shipment Approval

Once production begins, we will provide approximately weekly progress updates by email. We also aim to share photos or videos of your custom product as suitable images become available. Photos and videos are based on actual production progress and are not guaranteed on a particular date or with every update.

These updates are for your information. No routine reply or approval of photos or videos is required before shipment. Once your product meets the confirmed design specifications and passes our quality checks, we will arrange shipment.

If we identify a material discrepancy, we will address it before shipping and contact you if your input is needed. A lack of response does not authorize us to ship a known material departure from the confirmed design.

5. Tracking Your Order

We will email your tracking details when they become available. You can use the tracking information to follow your shipment.

A shipping label or tracking number may be created before the carrier receives the package. Label creation alone does not confirm dispatch, and tracking may take time to update during processing or carrier handoffs.

The carrier and shipping route may vary by destination and fulfillment requirements. We do not guarantee a specific carrier unless expressly agreed.

6. Import Duties and Customs Clearance Fees

For orders shipped to the United States, Canada, the United Kingdom, and Germany, import duties and customs clearance fees are included. Customers in these destinations do not need to pay these fees separately upon delivery.

For orders shipped to other supported countries, import duties and customs clearance fees are not included and are the recipient’s responsibility where applicable. These charges are separate from the delivery charge displayed at checkout or provided in a shipping quote. Ordering directly at checkout or obtaining a quote does not change the duty and clearance-fee allocation stated in this section.

If a carrier requests payment of import duties or customs clearance fees for a destination where these fees are included, please contact us with the payment notice so we can investigate, preferably before you pay.

This section addresses import duties and customs clearance fees only; it does not state that all sales taxes, VAT, GST, or other taxes are included.

7. Production and Shipping Delays

Delivery estimates may be affected by production conditions, additional quality checks, public holidays, peak demand, severe weather, customs processing, carrier disruptions, or incomplete delivery information.

Occasionally, additional production time may be needed to ensure that the finished product meets our quality standards. If an unexpected production issue or another significant delay affects your estimated delivery window, we will contact you with an update and provide a revised estimate when available.

Delays caused by a manufacturing or fulfillment issue on our side are not treated as delays caused by the customer. Where applicable law requires delay notices, customer consent, cancellation options, or refunds, we will comply with those requirements.

8. Shipping Address Accuracy

Please check that your shipping address and contact information are complete and accurate before placing your order. If you notice an error, email us as soon as possible with your order number and the corrected information.

We will review address correction requests, but changes may not be possible once shipment preparation or dispatch has begun.

If a package is returned or cannot be delivered, please contact us so we can review the circumstances and available next steps. Where the issue results from an incorrect address supplied by you or a missed delivery or collection for which you are responsible, we may propose reasonable reshipping costs. We will explain and obtain agreement to any additional charge before reshipment. Responsibility will be assessed based on the cause and applicable law.

9. Missing, Damaged, or Incorrect Deliveries

If your shipment appears to be missing, arrives damaged, or contains an incorrect item, please contact support@uniquebowlingball.com promptly. Include:

• Your order number and tracking number, if available;
• A description of the issue; and
• Clear photos of the item, packaging, shipping label, and any visible damage, where relevant.

Please keep the product and packaging while the issue is being reviewed. If tracking shows delivery but you cannot find the package, check the delivery location and any carrier delivery notice or photo, then contact us.

We assess delivery claims using the available tracking, carrier records, photographs, and other relevant evidence. Please cooperate with reasonable requests needed to investigate. A missing-package report does not automatically establish entitlement to a refund or replacement; the outcome depends on the facts and applicable law. Nothing in this policy limits rights or remedies that cannot legally be excluded.

Loss or Theft After Delivery

Once carrier records and available delivery evidence establish that an order was correctly delivered to the shipping address provided at checkout or otherwise agreed with us, UBB is not responsible for subsequent loss or theft and does not provide voluntary refunds or replacements for that loss. You are responsible for arranging a secure delivery location and promptly collecting your package. A delivery scan alone does not resolve a credible misdelivery claim; we may review the available evidence. This provision does not exclude liability for our own error, failure to deliver as agreed, or rights and remedies that cannot lawfully be excluded.

If tracking shows delivery but you cannot locate the package, check the delivery photo or notice, household members, building reception, and any agreed safe place. Report a suspected delivery error promptly with your order number and supporting information.

10. Contact Us

For questions about delivery, tracking, or a shipping issue, please contact us and include your order number.

Unique Bowling Ball
Email: support@uniquebowlingball.com
Website: uniquebowlingball.com